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Hospice Care


Time with us. Time you gain. We are not just hospice – we are Adoray Hospice, an independent, local, not-for-profit agency dedicated to providing the utmost in compassionate, meaningful end-of-life care. Since 1995, Adoray Hospice has provided care, comfort and support to more than 12,000 patients and their families throughout western Wisconsin’s St. Croix River Valley. (View our Service Area here).

Our care is patient-focused, meaning completely focused on your loved one as an individual. We begin by asking “What do you want?” We’ll encourage you and your loved one to think and talk about personal choices on how to live. With your guidance, we’ll create a plan of care to support your goals and wishes that works for you and your family. Above all else, our care is about helping your loved one live more fully by increasing the quality of time remaining. We’ll help your loved one focus, not on their illness, but on living and embracing the experiences that bring meaning and joy to life.

What is Hospice? Hospice is a choice.

HOSPICE CARE is for patients and their families facing terminal illness and for whom curative care is no longer beneficial. Our emphasis is on quality of life, on comfort, and compassionate care. Our intent is for you to achieve the highest quality of living that your health and circumstances will allow.

Hospice is a holistic and supportive approach to end-of-life care that emphasizes control of pain and other symptoms, as well as providing emotional, spiritual, and psychological support, so that patients may spend their remaining life in dignity and comfort. Patients live at home or in their place of residence, cared for by family and friends with the assistance of a hospice care team consisting of skilled staff and volunteers.

Choosing hospice does not mean giving up hope. At Adoray Hospice we believe that end-of-life care is an empowering choice that a patient and their family makes when hope has shifted from pursuit of a cure to a desire for dignity, comfort, and quality of life. Our hospice teams partner with our patients and their families to prepare for the end of life by respecting the choices they make, providing the care they deserve and gently supporting their loved ones along the way.

You and your family, together with direction from your physician, are included in creating an individual care plan. According to your needs and wishes, we provide advanced symptom and pain management, as well as emotional and spiritual support. A dedicated community of volunteers is available for assistance with everyday needs, like preparing meals, running errands or simple companionship.

Although many people associate hospice care with cancer, hospice care is available for anyone regardless of age, with a life-limiting illness and a life expectancy of six month or less.

Disease may include, but are not limited to:

  • Cancer
  • Chronic Heart Failure (CHF) or Heart Disease
  • Lung Disease, such as COPD
  • Kidney Disease
  • Dementia
  • AIDS
  • End-stage Neurological Diseases

With all, we endeavor to affirm life and accept dying as a normal process.

The Hospice Team. Coordinated Care.

Hospice care is a team-centered approach to caring for people. The Hospice Team is composed of specialists in hospice care; they coordinate their activities and frequency of visits, and include the patient and family members in developing a plan of caring that honors the patient’s wishes and supports the family’s needs.

Hospice Team members include:

  • The Patient’s Physician
  • Skilled Nurses (on-call availability 24 hours/7 days)
  • Personal Care Aides (CNA)
  • Hospice Medical Director
  • Nurse Practitioner
  • Social Workers
  • Spiritual and Pastoral Providers
  • Physical, Occupational and Speech Therapists (if needed)
  • Hospice-trained Volunteers
  • Your Hospice Team – working in partnership with the family – provides coordinated care.

Who is Eligible?

Patients facing a terminal illness, who have stopped aggressive treatment are eligible for hospice care when the determination is made that life expectancy is six month or less if the disease or illness follows its usual course.

Who Pays for Hospice?

Hospice is an elected benefit of most insurance plans including Medicare, Medicaid, VA, and private policies. Medicare cover the cost of clinical staff visits, medications, home equipment and supplies related to the terminal illness and comfort. While every insurance company is a little different, many have inclusive plans similar to Medicare.

Adoray will help determine eligibility for services and verify insurance coverage. Adoray Home Health & Hospice is a not-for-profit community agency that provides hospice care to anyone, regardless of ability to pay.

When is it time to call hospice? Timing Is Everything.

Hospice is a personal choice and should be made when you feel it’s time to focus on comfort rather than cure. The decision to begin care is determined by you and your family.

Research shows that hospice care works best and is most beneficial to you and your loved one when started early on. We often hear families express that they wish they’d called Adoray Hospice sooner. Patients who begin hospice care sooner have the opportunity to make use of our expertise in helping with pain control and symptom management. Also, families caring for a loved one can benefit from the support our hospice caregiving team brings. We can share some of the responsibilities of providing day-to-day caregiving.

Choosing to let us help earlier can increase the quality of time left. Studies have shown that patients on hospice have actually lived longer. Reducing pain, symptoms, and easing responsibilities will let you and your loved one focus less on the disease and more on enjoying time together.

Getting Started

If you have questions, we’ll make it easy to get answers or to talk to someone about your needs and concerns.

We’re here, ready to give you more information about the benefits of hospice care, offer choices and options, or help you begin care. Anyone can ask for hospice care.

Call us today to begin a conversation, and Discover the Adoray Difference!

Refer a Patient

Anyone can initiate a referral for home health, palliative care or hospice services. We will call the patient or family to get more information and ask for consent to proceed. We will then call the doctor to get the information needed to admit the patient.

Once the information is gathered, a free in-home informational appointment will be made for the patient/family.

To refer a patient, call and speak to our intake coordinator or submit referrals by FAX:
You may refer a patient by calling 715.629.1888 or 800.359.0174.

Submit referrals by FAX number to:
Home Health FAX: 866.497.2984
Hospice FAX: 855.493.8914

The Adoray Hospice Difference!


One out of every four dying Americans is a Veteran. That’s 1,800 people a day; more than 680,000 Veterans every year. These heroic Americans deserve recognition for their military service – particularly at the end of life’s journey. To help provide care and support that reflects the important contributions made by these men and women, Adoray Hospice has become a national partner of We Honor Veterans (WHV).

WHV is a collaboration of the National Hospice and Palliative Care Organization and the Department of Veterans Affairs (VA) to help improve the care Veterans receive from hospice and palliative care providers. The WHV Partnership empowers hospice professionals to meet the unique needs of dying Veterans. It teaches respectful inquiry, compassionate listening and grateful acknowledgement, to comfort patients with a history of military service and possibly physical and psychological trauma. While the mission may be straightforward, fulfilling it is anything but simple as each Veteran patient has a unique life story and a unique set of needs.

With a focus on respectfully learning and addressing their individual circumstances, Adoray, a proud Level 3 Partner, is helping these heros find lasting peace in life’s final chapter.

Learn more about the WHV Program:

Adoray strives to honor each Veteran patient at every opportunity. Veterans receiving hospice services have the opportunity to be recognized through a Recognition Ceremony, which includes a branch specific certificate, VA/Hospice Partnership pin, and a handmade patriotic quilt. Available Adoray staff members attend the Recognition Ceremony and each Veteran is encouraged to invite friends and family.
Additionally, Adoray tries to pair veteran patients with a Veteran volunteer who may have a better understanding of what the Veteran has experienced.

Each Veteran is offered a Veteran Volunteer at admission. Veteran Volunteers may assist with:

Providing companionship to Veteran patients.

  • Playing card/board games
  • Conversation
  • Life Review
  • Letter writing
  • Light housekeeping
  • Providing caregivers with a much needed break
  • Participating in Veteran Recognition Ceremonies
  • And much more!

* Veteran Volunteers are not able to perform any hands-on care. Hands-on care is provided by the patient’s caregiver or by Adoray clinical staff.

Please contact Leann Lifto at or by phone at 715.629.1915 or 800.359.0174 for more information.


“During our Veteran Recognition Ceremonies, veteran volunteers often hear family members comment, “We are hearing stories we’ve never heard before!” ~ Leann Lifto, Hospice Volunteer Coordinator


Keeping Pets and People Together Through Hospice Care

What is Pet Peace of Mind? For many in hospice care, a decline in physical condition impacts a patient’s ability to enjoy socializing and maintaining human relationships over time. Pets often fill that relational void as they offer unconditional love, acceptance, comfort and companionship at a time when it’s needed most.

Pet Peace of Mind (PPOM), a groundbreaking national program, enables hospice patients to keep their pets at home throughout their end of life journey. PPOM hospice volunteers are specially trained to provide in-home pet care assistance when the patient needs help caring for a pet.

With this kind and compassionate support, patients are able to complete their end of life journeys without worry about their pet’s current or future needs.

Services offered include:
– Walk or play with your pet
– Pet clean up – yard and litter boxes
– Provide pet food or cat litter
– Pet boarding if needed
– Required vaccinations
– Transportation to facilities to visit owners
– Assistance with finding a “forever home” if family is not able to keep pet after patient’s death

We believe no one should have to give up a pet because they are terminally ill.

Please contact Leann Lifto at or by phone at 715.629.1915 or 800.359.0174 for more information.